Please be aware that all our products are hand cast/printed/painted here in the COUCH UK STUDIOS and many of our products are made to order. While we aim to have all web orders sent out within a maximum of 7 days, if you require your order by a particular date we advise that you contact us before ordering to confirm this will be possible.
We generally send out our web orders on THURSDAYS, if you require something more urgently please get in touch before ordering to discuss. Items that are in stock can be sent on a next day service within the UK for an extra postage charge.
We offer FREE SHIPPING on every order within the UK. This service will be a standard Royal Mail 2nd class service.
We offer FREE signed for shipping for all UK orders over £35. This postage option is also available on orders under £35 for a small extra cost. Please select 'TRACKED' at the checkout.
We offer FREE tracked and signed for SHIPPING for all UK orders over £35.
- International orders will be handled by Royal Mail while it is in the UK and will then be passed to the standard postal service in your country.
- All TRACKED services require a signature on delivery.
- Customs and Import duty. Customers outside the United Kingdom may be liable for any import duty, quotas, permits, product restrictions and other local requirements. Because of this customs in your country may hold a package to be examined, and we cannot be held responsible for this delay.
REFUNDS and RETURNS
If in the unlikely event you are in anyway displeased we will be MORE than HAPPY to offer you a replacement or issue a refund, please get in touch to discuss your options.